Custom Manufacturing Policy

Custom Products: Due to the personalized nature of our products including custom diaries, folders, calendars, and boxes, all sales are generally final once production begins after design approval.

Design Approval Process: All custom orders require client approval of design proofs, specifications, and samples before production begins. Changes after approval may incur additional charges.

Non-Returnable Items: Personalized products with custom logos, branding, specific dimensions, or client-specific content cannot be returned unless defective or damaged.

Quality Guarantee

Manufacturing Defects: We accept returns and provide full refunds or replacements for products with manufacturing defects, printing errors, or damage during shipping.

Quality Standards: All products must meet our international quality standards. Items failing to meet approved specifications will be replaced at no additional cost.

Inspection Period: Clients have 7 days from delivery to report quality issues or manufacturing defects for immediate resolution.

Return Process

Return Authorization: All returns require prior authorization. Contact us with order details, photos of issues, and reason for return before shipping items back.

Return Shipping: Return shipping costs for defective items are covered by Seasons Diary. Customers are responsible for return shipping of non-defective items (where applicable).

Packaging Requirements: Items must be returned in original packaging, unused condition, and accompanied by original documentation for processing.

Refund Conditions

Full Refund Eligibility:

  • Manufacturing defects or printing errors
  • Significant deviation from approved specifications
  • Damage during shipping (with photographic evidence)
  • Non-delivery within agreed timeframes (after 30 days)

Partial Refund Conditions:

  • Minor quality issues that don’t affect functionality
  • Client-requested changes after production begins
  • Rush order cancellations after production starts

No Refund Situations:

  • Change of mind after design approval
  • Custom specifications provided incorrectly by client
  • Normal wear and tear after delivery
  • Items damaged by client after delivery

Processing Timeline

Return Processing: Approved returns are processed within 7-10 business days after receiving items in acceptable condition.

Refund Timeline: Refunds are issued within 15 business days to the original payment method after return processing completion.

Replacement Orders: Replacement products for defective items are prioritized and typically completed within standard production timeframes.

Sample and Prototype Policy

Sample Returns: Physical samples provided for approval can be returned within 15 days if orders are not placed.

Prototype Costs: Prototype development costs are non-refundable but can be credited toward final orders of 500+ pieces.

Sample Shipping: Clients are responsible for sample return shipping costs unless samples are defective.

Order Cancellation

Pre-Production Cancellation: Orders can be cancelled with full refund before production begins, minus any design development costs incurred.

Production Stage Cancellation: Orders in production can be cancelled with partial refund based on completion percentage and materials used.

Rush Order Cancellation: Rush orders have limited cancellation options due to prioritized production scheduling and material commitments.

International Orders

International Returns: International return shipping costs are customer responsibility unless items are defective or significantly different from specifications.

Customs and Duties: Refunds do not include customs duties, taxes, or import fees paid by customers on international orders.

Currency Exchange: Refunds for international orders may be subject to currency exchange rate fluctuations between order and refund dates.

Contact for Returns

For return authorization and assistance:

Required Information: Order number, item details, photos of issues, and detailed description of problems for efficient processing.

Business Hours: Return support available Monday-Saturday, 9 AM – 6 PM PKT.

Policy Updates: This return policy may be updated to reflect business changes. Current policy applies to all orders placed after the effective date.