Information We Collect
Personal Information: We collect personal information you voluntarily provide when requesting quotes, placing orders, or contacting us, including name, email address, phone number, company details, and shipping addresses.
Business Information: For B2B services, we collect company information, project requirements, design specifications, and communication preferences to fulfill your custom manufacturing orders.
Website Usage: We automatically collect technical information including IP addresses, browser types, device information, and website interaction data through cookies and analytics tools.
Communication Records: We maintain records of email communications, phone calls, and quote requests to provide better customer service and project management.
How We Use Your Information
Order Processing: Personal and business information is used to process custom orders, communicate project updates, arrange deliveries, and provide customer support services.
Quote Generation: Contact and project information enables us to provide accurate quotes, design consultations, and technical specifications for your custom requirements.
Marketing Communications: With your consent, we send promotional emails about new services, special offers, and industry updates. You can unsubscribe at any time.
Business Improvement: Usage data helps us improve website functionality, enhance user experience, and develop better services for our clients.
Information Protection
Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Access Control: Only authorized personnel have access to personal information, and all employees are trained in data protection procedures and confidentiality requirements.
Secure Transmission: All sensitive information is transmitted using industry-standard SSL encryption to ensure secure data transfer between your browser and our servers.
Information Sharing
Third Party Services: We share necessary information with trusted service providers including payment processors, shipping companies, and analytics services under strict confidentiality agreements.
Legal Requirements: We may disclose information when required by law, court orders, or government regulations, or to protect our rights, property, and safety.
Business Partners: We do not sell, rent, or trade personal information to third parties for marketing purposes without explicit consent.
Your Rights
Access and Correction: You have the right to access, update, or correct your personal information by contacting us directly.
Data Deletion: You may request deletion of your personal information, subject to legal and business record-keeping requirements.
Communication Preferences: You can opt-out of marketing communications while maintaining access to essential service-related communications.
Cookies and Tracking
Cookie Usage: Our website uses cookies to enhance user experience, remember preferences, and analyze website traffic for improvement purposes.
Analytics: We use Google Analytics and similar services to understand website usage patterns and improve our online services.
Cookie Control: You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
Contact Information
For privacy-related questions or requests, contact us at:
- Email: seasonsdiary4518@gmail.com
- Phone: +92 331 4700110
- Address: Office #137, 4th Floor Rimpa Tower, Abbott Road near Lakshmi Chowk, Lahore
Policy Updates: This privacy policy may be updated periodically. We will notify users of significant changes through email or website notifications.